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Delivery and Shipping

All information regarding deliveries is listed below:

DISPATCH

How will my order be delivered?
The ordered items are shipped separately. You can find an explanation on our website on how to assemble the lamp.

SHIPPING

When will my items be delivered?
The expected delivery time is displayed on the product page of the item. In case your order is placed before 9pm on weekdays and the ordered items are in stock, we strive to ship your order the same day.
Should a product temporarily not be in stock, then it is clearly stated on the product page that the delivery time for the item is longer than usual. As soon as the item is in stock, we will ship your entire order.

When will my order be shipped?
If you order before 9pm on weekdays we strive to ship your order the same day. Orders placed after this time will be shipped the following day. There is no shipping during weekends or bank holidays.

When can I expect my order?
You can track your order with the track & trace code that we send per mail as soon as your order has left our warehouse. On the day of delivery an indication of the delivery time will also be mentioned. Unfortunately we cannot influence delivery time.

When can I expect my order when ordered on Fridays?
Translation for this answer will be available soon.

The delivery time doesn’t suit me. Can I change it?
Our packages are sent with PostNL or GLS. Unfortunately we cannot determine the delivery time to your door.

I haven’t received my order. What to do now?
You will always receive a track & trace code at the time your order is shipped. If you haven’t received the link yet 3 days after ordering? Please contact us on customercare@kyndalight.com or +31 20 205 1006 so that we can check the status of your order.
Did you receive a track & trace code but has the package not arrived on time? Please let us know so that we can contact our carrier to determine what is wrong.
We are not responsible if packages cannot be delivered to the incorrect or incomplete address provided. We are obliged to recharge the shipping costs, if a package is returned to us.

STOCK AND BACKORDERS

What happens in case there are backordered items in my order?
Translation for this answer will be available soon.

When can I expect my order if an item isn’t in stock?
A lot of our items are in stock. Should a product temporarily not be in stock, then it is clearly stated on the product page that the item can be back ordered. It is often the case the items are already in transit making for a speedy delivery. We will always contact you about any updates so that you’re aware.

DELIVERY AND PICK-UP

What are the shipping costs?
We offer free shipping on orders over 40 euros. Orders up to that amount pay € 5,95 shipping costs for packaged post in the Netherlands and Belgium. We charge € 15 shipping costs for other European deliveries. The costs we charge for shipping include handling, packaging and postage.

Do you deliver outside of the Netherlands?
Yes, we supply our products throughout Europe. For example, we also receive orders from Belgium, Great Britain, Germany and France.

Can I pick up my order?
To ensure the best product prices we haven’t got a shop and only sell online. It is not possible to pick up an order.
It is always possible to return an order within 60 days. All information about this can be found on our returns and refunds page.