Service and Warranty
I received a damaged product, what to do now?
Unfortunately it can happen that items are damaged during shipment. How annoying! We will replace the damaged item free of charge if you contact us about the damage immediately upon receipt (and no later than 3 business days after receipt). Please notify us by sending an email to firstname.lastname@example.org including a picture of the damage. After the expiry of 3 business days we cannot replace the item free of charge.
I have a complaint, how can I make this known?
We do our very best to ensure everything goes smoothly. If, however, you still have a complaint, please let us know as soon as possible.
Please send us an email at email@example.com including a detailed description of your complaint and picture(s) of the defect. We will contact you as soon as possible regarding a settlement.
Have you got a complaint about something else? Let us know by sending us an email at firstname.lastname@example.org or by calling +31 20 205 1006.
What is the warranty period on lamps?
We guarantee any bulb ordered in our shop to work upon delivery. Lamps are very fragile and the life span depends on many aspects. Unfortunately we cannot include them in our warranty policy. It is always a good idea to order a replacement lamp or bulb in case the original lamp breaks.